How Velocity Leveraged Remote Apps Management to Reduce Costs and Enhance User Experience
At a critical EHR milestone, Shepherd Center, harnessed an opportunity to move to a remote application management model, alleviating the strain on their small support staff while keeping their recently-upgraded Infor Lawson application on-premise. With Velocity’s remote managed services, the support for Shepherd Center’s Lawson users has been greatly enhanced.
- Repurposed employees to focus on patient-facing initiatives
- Eliminated need to double application support team, saving $200,000 annually in payroll
- Implemented single source for technical and functional support, alleviating strain on staff and optimizing end-user performance
Download the case study and learn how Shepherd Center avoided needing 3 additional full-time staff from a remote managed services upgrade.